FAQ Content
1: How to store and place the layout?
All you need is your email address. We recommend that you register for an account to start adding items to your wish list, but you may place and track requests as a guest, and register at a time that suits you.
2: I forgot my password: what should I do?
Just insist on forgetting your password" and you will receive an email to reset your password.
3: When will my order be processed?
Your goods will be dispatched within 1-2 working days after the order date, and you will be notified after processing. If there is a shortage, we will contact you in time.
4: How long will it take to receive my goods?
It usually takes 2-3 weeks to complete the receipt (depending on the receiving location).
5: Is it safe to pay on your website?
All payment procedures are safe, if you have any questions, you can send us an email.
6: Do I have to pay duties and taxes?
These will vary depending on the size, weight and delivery location of your favorite items, and the price will be displayed at checkout. For orders over a certain weight, we will charge shipping fees.
This usually means that all applicable duties and taxes will be included in the final price when you place the order, and no additional costs will be incurred due to delivery.
7: What payment methods have been approved?
We will use all important debit or credit cards (Visa, American Express, Discover, Mastercard). You can also pay through PayPal, Apple Purchase.
8: What if the goods I received are defective/incorrect/damaged?
If the goods you received are wrong, missing and/or problematic, please contact us within 7 days after receiving the order. After receiving the package, please provide the order number, product picture and all applicable references. We will do our best to solve your problem as soon as possible.
